Graileys Shipping Policies
All customers are responsible for all shipping charges, duties and carrier fees for all order placed and shipped to customers desired location weather in the US or any countries they choose. All rates are estimates and will only be finalized when the order is placed. Graileys ships via FedEx with Adult Signature Required, which means there must be someone 21 years of age to accept and sign for the package. If the package is returned to sender additional fees may apply. If you shipment requires multiple pieces then fees will be applied accordingly.
If the request is made to ship the wine in adverse weather conditions then Graileys is not responsible for the condition of the wine in which it is delivered..
PROTECTING THE WINE
Wine is very delicate and we pay close attention to the weather conditions to ensure that your wine gets to you in the same condition if left our facilities. Graileys policy is for our clients and to protect the integrity of the wine. We will advise accordingly on all shipments and only if the buyer chooses to override the the Graileys policy will they then take full responsibility for that shipment through whatever weather condition may occur. (ie extreme heat or cold, or slower service than is recommended by Graileys.) By overriding this policy Graileys will not replace wine or refund order that is damaged during such a shipment.
Graileys ships wine to most countries using various specialized carriers and a copy of the purchase invoice is required to be provided to carriers for use in determining foreign taxes and duties. Graileys charges for air freight but is not involved in the collection of foreign duties, taxes, and surcharges which must be paid separately by Customer to the relevant party before the wine is released to Customer. These charges vary widely around the world, are sometimes very expensive even exceeding the value of the wine, and are often based on complex rules. Therefore, all costs related to international shipping are estimates only and are always the responsibility of the Customer.
Please note that wine shipped internationally is not covered by Graileys shipping policy and this service is provided solely at Customer's own risk. In particular, the precise timing of deliveries (given the need to clear Customs in other countries) and the local storage conditions while awaiting Customs clearance are completely outside of Graileys control.
Graileys does not offer insurance for any of its shipments. However we do offer the option of declaring the total value of the wine through FedEx. It is an additional .09 cents per 100$ of cost of wine on top of the standard shipping rates already charged to the shipment. This will put FedEx reliable for shipments and will allow the recipient to retrieve some if not all the value of the shipment if it were to be damaged in transit in which case that will be an issue for the Purchaser to resolve with FedEx.